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Terms & Condition

A €49 delivery charge within Dublin is not included in the above order total and will be automatically added to your order unless you organise collection of your order.

The terms and conditions relating to this order are available on our website and should be read in conjunction with all orders placed with Divine. Once a deposit has been placed by a Customer with Divine Ireland, Divine Ireland assume that the Customer has read these terms and conditions and agrees with the same, regardless of whether or not the Customer has provided their signature to any physical documents.

Delivery:
Approximate delivery date for your order if placed today (16/09/2009) – approximately between 18th of November and 16th of December.

The term “Delivery date” refers to the “Goods in Warehouse” date not the delivery date to the requested delivery address.
The term “Delivery date” refers to the “Goods in Warehouse” date not the installation date.
Once your order has been delivered to the Divine Ireland warehouse, please allow two working days for unloading and order checking before your order will be available for despatch.

Your order date is the date whereupon an order is paid in full following completion/receipt of survey and processing of order.

Please note that our Supplier of internal doors closes for the entire month of August every year. This can result in an approximate addition of four weeks to all orders placed in May, June, July, August and September.

Please note that Divine Ireland cannot guarantee pre-Christmas delivery or installation for orders placed in September, October, November or December.

“Final order total” related terms and conditions:

The customers should expect their final order total, which becomes available after a site survey has been carried out and the order processed, to be higher than the quotation value given prior to the site survey for some of the following reasons:

You may need different frame sizes from those stated in your quotation. If at the time of placing your order you do not know the frame sizes you need your Divine Sales Representative will quote you for the most standard sized frame which is a 90mm frame (see prices below). If following the site survey you need bigger frames, this will increase the final total of your order. The following are the prices for the different frame sizes:

	Oak Single	Oak Double	Walnut Single	Walnut Double
90mm frame	€99.99	€118.80	€119.99	€143.99
110mm frame	€119.99	€143.99	€160.01	€192.01
130mm frame	€139.99	€167.99	€180.01	€216.01
155mm frame	€159.99	€191.99	€229.99	€275.98

For sizes larger than 155mm and for different species, please request a price for your Divine Sales Representative when you know the size you need.
Please also note that the above prices provide an indication only and are subject to change at any time. The above prices are not live prices.

You may need an off-standard sized door(s). Off-standard sized door prices are never sold at special offer prices. Off-standard sized doors are charged at the normal rate plus an extra €50 if off-standard in width, an extra €50 if off-standard in height or an extra €100 if off-stan dard in width and height.

Off Standard Glass for Off Standard Doors
If you have ordered an off-standard sized door which takes glass, there will be an additional one and half week delivery period at least to the normal delivery period. The reason is that we do not know the glass size until the door arrives in our warehouse whereupon we order the off-standard glass. The toughening of the glass alone takes one week.

Payment related terms and conditions:

In order for Divine Ireland to guarantee production slots for our customers with our Suppliers, all Divine customer orders must be paid in full once the site survey has been completed and the exact final value of the customers’ sales order has been established.
Should the customer delay paying the full balance outstanding once the site survey has been completed and the exact final value of the customers’ sales order has been established, the installation slot for this customers order may be lost.
Installation dates cannot be scheduled until all orders are paid in full.
Should the customer delay paying the full balance outstanding, resulting in an installation scheduling delay, should the Customer wish to cancel the installation element of their order, as the customer has delayed paying the full balance outstanding i.e. beyond the completion of site survey and processing the final order, the installation element of this order can only be cancelled if the customer accepts an order cancelation fee of 50% of the value of the installation element of the order.
All sales orders must be paid in full prior to delivery and installation, without exception.
If an order is paid by cheque or bankers draft this order cannot be delivered and/or installed for five working days after receipt of the cheque/draft until this cheque or draft has been cleared.
If, for whatever reason, full payment for an order has not been paid directly following survey and final order processing, full payment must be received five days prior to all goods leaving the warehouse – this also includes full payment for installation.

Refund related terms and conditions:

Divine Ireland does not issue refunds under any circumstances. Any refunds which may be allowed are done so at the sole discretion of Divine Management and may be in the form of a credit note.
The receipt of a deposit from a customer sets in train a sequence of events with our Supplier(s) which does not allow Divine Ireland to cancel our Customer orders with our Suppliers.

Order cancelation related terms and conditions:

Divine Ireland does not accept order cancelations under any circumstances. When a Customer places an order with Divine Ireland and places a deposit, this sets in motion a sequence of events with our Supplier(s) which does not allow Divine Ireland to cancel our Customer orders with our Suppliers.
Whereupon it is agreed that Divine Ireland carries out a site survey, the Customer must allow Divine Doors up to 14 days to carry out a site survey.
Once the site survey date has been agreed, both the surveyor and the client are entitled to change this date a number of times if they wish to do so. From each newly agreed survey date the Customer must allow Divine Doors up to 14 days to carry out a site survey. The order cannot be cancelled due to the site survey date having been changed a number of times by either the client or the surveyor. If the survey is carried out after 14 days from deposit date, order cancelation is not an option.
Once a site survey date has been agreed and for some unforeseen circumstance the surveyor is unable to attend the survey at the agreed time and date, regardless of whether or not the surveyor has been able to contact the client beforehand, the client cannot cancel the order. The client must be available at the relevant address for some other date in the future.

Delivery related terms and conditions:

All delivery dates are approximations. All quoted delivery dates are not guaranteed delivery dates. Divine Ireland cannot be held liable for costs incurred to clients due to deliveries falling outside the approximated delivery time. Customers’ orders cannot be cancelled if deliveries fall outside the approximated delivery time.
The order start date is the date from which the order is paid in full following receipt of survey (by either the Divine Irelands’surveyor or by the clients submission of his/her own survey) and the processing of final order total.
The order start date is NOT THE DATE AT WHICH A DEPOSIT HAS BEEN PAID or the date a quotation has been given.
The term “Delivery” in this terms & conditions document relates solely to the delivery of product to the warehouses of Divine Ireland. It does not refer to the delivery date to the clients required delivery address.
Divine Ireland cannot provide guaranteed delivery dates as certain factors, which have a direct affect on delivery timing, are outside the direct control of Divine Ireland.
Our typical approximated delivery of between six to twelve weeks does not include or indicate an installation date for the relevant goods.

Defect product related terms and conditions

If following delivery of a product the product is discovered to be defect in some way, this product will be replaced by Divine Doors and will be subject to the normal delivery period of approximately six to twelve weeks from the new survey date. Divine Doors cannot be held liable if the normal six to twelve delivery period becomes extended for a period longer than six to twelve weeks for any reason.
If following delivery of a product the product is discovered to be defective in some way and the client accepts to wait for a replacement based on the same approximate delivery period of approximately six to twelve weeks, the client cannot cancel this replacement product at any time.
If following delivery of a product the product is discovered to be defective in some way and the client accepts to wait for a replacement based on the same approximate delivery period of approximately six to twelve weeks, the client insists upon cancelling this replacement product, no refund will be provided to the client

Incorrect contact details:

Sould it transpire that Divine Ireland has incorrect contact details of a customer for example address, telephone & mobile numbers, Divine Ireland is not liable for whatever problematic issues may arise as a direct result of holding incorrect customer contact details. Every sales order will result in some form of contact from Divine Ireland to the customer. If the customer receives no contact whatsoever from Divine Ireland the customer is responsible for contacting Divine to enquire and ensure that Divine has the customers correct contact details.
If a site survey date and time are agreed and the surveyor physically visits the location on time but the client fails to attend the survey, an “additional survey charge of €30 will be automatically added to the clients’ sales order.
Once a site survey has been carried out by Divine Ireland or by the client and the survey details submitted to Divine Ireland, this order can no longer be cancelled under any circumstance.

General points

Divine Ireland cannot guarantee against natural variations in colour as timber is a product of nature.
Divine Ireland produces all glass for our doors. All glass is toughened safety glass. The glass is supplied separately wrapped to the doors. Once the door has been hung the Fitter will then install the glass.
All glass produced by Divine Ireland is produced by hand. Minor imperfections must be allowed for by the client.
In relation to bespoke glass design required by customers of Divine Ireland, unless the client provides correctly scaled drawings of a specific glass design, Divine Ireland will use it’s discretion in the manufacture of this bespoke glass design. If the client is not happy with the first attempt, Divine Ireland is not obliged to discard the first production attempt and replace it with a second attempt. If Divine Ireland chooses to carry out a second attempt, this second production attempt must then be accepted by the client (assuming the glass fits the required location). A third attempt will only be carried out by Divine if the client is willing to pay for the third attempt. If the client chooses not to accept either the first or second production attempts the client must still pay the full amount for one of the two attempts i.e. the amount agreed in the original order.

Plaster Damage caused by Divine Ireland Installation Team

Divine Ireland cannot be held responsible for damage caused to plasterwork during installation by the Divine Ireland fitters. The Divine Ireland fitters will do their utmost to avoid damage to plasterwork however in some cases this is unavoidable.
In some cases the Divine Ireland surveyor will be in a position to accurately predict whether or not there will be damage to plasterwork during installation. However in many cases such a prediction will be impossible. Divine Ireland cannot be held liable for this unpredicted damage caused to plasterwork.

Exterior Door related terms and conditions

Painting Exterior Doors
In order to provide the best possible resistance to elements which external doors are exposed to, Divine Ireland hand primes and paints all exterior timber door related products.
With hand painting doors and frames minor painting imperfections are normal and cannot be helped. It is normal to see the paint brush strokes, slight air bubbles (burst or otherwise) and small over-painted timber particles.
Timber doors and frames are impeccably well sanded in our suppliers factory and then sanded between coats in our own painting area.
Hand painting timber doors and frames results in a far thicker application of weather resistant paint and DOES NOT provide a glass-smooth factory finish.
Fitting new exterior doors into old existing frames:
The installation of a new exterior door in an old/existing frame will not automatically provide draught insulation. Old and existing frames may be warped, twisted and off square. Hanging a new door in such a frame will not result in a perfect installation.

Flooring related terms and conditions

Following carrying out the site survey for flooring is a client’s home the Divine Ireland surveyor will estimate as accurately as possible the amount of flooring needed. Should he/she underestimate the amount of flooring required the client will be notified and required to pay the difference by the time the job has been completed.
Prior to Divine Ireland carrying out a survey, when a customer makes their own calculations of the quantity of flooring required and receives a quotation from Divine Ireland for this quantity, should it transpire that the client has underestimated the amount of flooring required, the client will be notified following processing the order and will be required to pay for the additional quantity of flooring and flooring accessories at the same time as the quoted amount i.e. no later than immediately following the site survey.
Divine Ireland will only install product sourced from its’ own suppliers. Divine, for example, will not install skirting supplied by the client. The same goes for underlay, glue, border profiles, etc.

10 Year Guarantee

Internal doors: All internal doors, frames & architraves come with a 10 year guarantee when these products are supplied and installed by the Divine Ireland Installation Team. This guarantee relates to the structural integrity of the door, frame and architrave. Simply put, should your door or frame or architrave become structurally unsound within 10 years the defect item will be replaced. Normal wear and tear is not covered by this guarantee.
Door furniture for all orders is covered by a one year guarantee.
Glass breakages are not covered by any guarantee.
Internal doors, frames & architraves not supplied and installed by the Divine Ireland Installation Team are covered by a standard 1 year guarantee together with the door furniture.

External doors: All external doors, frames & architraves come with a 5 year guarantee when these products are supplied painted by Divine Ireland and installed by the Divine Ireland Installation Team. This guarantee relates to the structural integrity of the door, frame and architrave. Simply put, should your door or frame or architrave become structurally unsound within 10 years the defect item will be replaced. Normal wear and tear is not covered by this guarantee.
Works relating to expansion and contraction of the door itself are not included in the 5 year guarantee as it is expected that an exterior door will expand and contract naturally. It is impossible to determine by how many millimetres the will expand or contract.
The guarantee for external doors is a five year guarantee as opposed to a ten year guarantee because the door and frame will need to be painted no later than five years after first coat of paint.
Door furniture for all orders is covered by a one year guarantee.
Glass breakages are not covered by any guarantee.
External doors, frames & architraves not supplied and installed by the Divine Ireland Installation Team are covered by a standard 1 year guarantee together with the door furniture.

Flooring: All flooring products come with a 1 year guarantee when these products are supplied and installed by the Divine Ireland Installation Team. This guarantee relates to the structural integrity of the flooring. Simply put, should your flooring become structurally unsound within 1 year the defect item will be replaced. Normal wear and tear is not covered by this guarantee for example scrapes and chips.

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